BELITE SKALI

Terms and conditions

Dear guests,

Thank you for choosing our complex. Please read these terms, designed to help ensure a safe, peaceful and pleasant stay for all visitors.

General terms and stay rules

A valid identity document is required at check-in.
Only registered guests may access the rooms.
Outside visitors are welcome only in the lobby and restaurant. Access to other areas requires permission.

Smoking cigarettes, electronic cigarettes, vapes and other smoking products is strictly prohibited in the rooms.
Bringing food into the rooms is not permitted. Guests are financially responsible for the necessary cleaning if food or drinks cause significant soiling.
All provided towels and bathrobes must be in the room at check-out.
Guests are financially responsible for the value of any damage or missing items.
A fee of €5 applies for a lost room key card.

Please treat the property with respect.
The cost of any damage or missing items must be reimbursed before departure.
At check-out, guests must hand their key to reception in person and wait for a brief room inspection.

Please observe quiet hours from 23:00 to 08:00 for the comfort of all guests.
Loud music, noisy gatherings and disturbances to other guests are not permitted.

Smoking tobacco products and electronic cigarettes is not permitted indoors, including in rooms and the spa area.
Designated outdoor smoking areas are available.

Please follow these rules to help maintain comfort and hygiene for all spa visitors:
Access is permitted only in slippers; outdoor shoes are not allowed.
Loud conversations, shouting and behaviour that disturbs other guests are not permitted.
Children under 12 may enter the spa only with an accompanying adult.
Jumping into the pool and all risky activities are strictly prohibited.
Food and drinks may not be brought into the spa except those from the Fresh Bar located within the spa area.

Food and drinks from outside the complex are not permitted.
The restaurant and lobby bar offer a variety of fresh, home-prepared food.
At weekends, please reserve your dinner table at reception in advance. Restaurant seating is limited and a table cannot be guaranteed without a reservation.

Free parking is available for guests.
Spaces are limited and cannot be guaranteed in advance.
The complex is not responsible for damage to or losses involving vehicles in the parking area.

Items left behind are kept for up to 30 days after departure and can be sent by courier at your expense.
The complex is not responsible for unattended belongings.

In the event of serious breaches of the rules or behaviour contrary to accepted standards and the peace of the complex, management reserves the right to end the stay without a refund.

By making a reservation and checking in, guests confirm that they have read and agree to these terms and stay rules.

A reservation is confirmed after a deposit of 50% of the total stay price has been paid, except in the cases listed below.
One-night reservations require 100% prepayment.
The minimum stay is 2 nights. One-night reservations may be accepted only at reception, subject to availability.
The deposit must be paid within 7 days of making the reservation.

For cancellations 15 or more calendar days before check-in, the deposit is refunded in full.
For cancellations 14 days or fewer before arrival, the deposit is non-refundable regardless of the reason.
For a no-show on the arrival date, the full prepaid amount is retained.
If the arrival date is changed less than 14 days before arrival, the original reservation is treated as cancelled and the cancellation policy applies. The deposit remains non-refundable if the guest subsequently cancels the new date.

If a guest leaves early for personal reasons, the full price of the reserved services remains payable.

In force majeure circumstances, such as natural disasters or extraordinary orders issued by authorities, an exception to the above conditions may be made upon presentation of supporting documents.

By making a reservation, you agree to these terms and confirm that you have read them.